Refund policy

Version 1.0
Effective Date: 01 August 2026
Last Updated: 01 August 2026

1. Purpose

United Science Alliance is committed to delivering premium quality nutritional and wellness products. This Policy explains the conditions under which customers may request a return, replacement or refund.

2. Scope

This Policy applies to purchases made through the official USA website, official mobile applications, official WhatsApp Business account and other authorized USA sales channels. Orders placed through third party marketplaces may also be subject to the marketplace’s own policies.

3. General Policy

Due to the nature of nutritional supplements and consumable products, all sales are generally final after delivery. Returns, refunds and replacements are approved only in the situations described in this Policy and after verification by USA.

4. Eligible Products

  • Pre Workout Supplements
  • Protein Powders
  • Creatine
  • Fish Oil
  • Multivitamins
  • Capsules
  • Wellness Products
  • Accessories
  • Apparel
  • Merchandise

5. Products Not Eligible

  • Opened products
  • Used products
  • Consumed products
  • Products with broken safety seals
  • Products damaged due to misuse, improper storage, negligence or unauthorized modification
  • Free samples
  • Complimentary gifts
  • Clearance items marked as final sale
  • Customized products

6. Eligible Reasons

  • Wrong product supplied
  • Wrong flavour supplied
  • Wrong quantity supplied
  • Product damaged during transit
  • Manufacturing defect
  • Leaking container
  • Expired product received
  • Missing item from shipment
  • Duplicate shipment caused by USA

7. Return Request

Customers should contact USA Customer Support as soon as reasonably possible after delivery and provide the order number, invoice, photographs of the package, photographs of the product, batch number, expiry date and a description of the issue. USA may request additional information where necessary.

8. Inspection

All claims are subject to verification. USA may review photographs, videos, courier records, quality control records, manufacturing information and any other relevant evidence before approving a refund or replacement.

9. Replacement

Where a claim is approved, USA may replace the product with the same product or an equivalent product of equal value where appropriate. Replacement may be offered instead of a refund depending on the nature of the claim and product availability.

10. Refund Eligibility

Refunds may be approved where:

  • The order is cancelled before dispatch
  • The ordered product is unavailable
  • A duplicate payment has been verified
  • A replacement cannot reasonably be provided
  • A refund is required under applicable consumer protection laws

11. Refund Processing

Approved refunds will normally be initiated within five to seven business days through the original payment method where reasonably possible. Processing time may vary depending on the payment provider or financial institution.

12. Order Cancellation

Orders may generally be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

13. Shipping Charges

Shipping charges are generally non refundable unless the wrong product was supplied, the product arrived damaged due to USA or the courier, or applicable law requires otherwise.

14. International Orders

Customers are responsible for customs duties, import taxes, local government charges and clearance fees unless otherwise stated. Such charges are generally non refundable by USA.

15. Marketplace Orders

Products purchased through third party marketplaces may be governed by the marketplace’s own return and refund procedures in addition to this Policy.

16. Fraud Prevention

USA reserves the right to reject claims involving false information, manipulated evidence, product tampering, repeated abuse of this Policy or suspected fraudulent activity.

17. Product Quality

USA maintains quality control procedures for all products. If a manufacturing concern is reported, USA may investigate the product batch before approving a refund, replacement or other appropriate resolution.

18. Customer Responsibilities

  • Inspect products immediately upon delivery
  • Store products according to label instructions
  • Use products only as directed
  • Retain proof of purchase where possible
  • Provide accurate information when submitting claims

19. USA Responsibilities

  • Review genuine claims fairly
  • Maintain quality standards
  • Investigate reported quality concerns
  • Process approved refunds or replacements within a reasonable time
  • Provide customer support through official communication channels

20. Limitation of Liability

Nothing in this Policy limits rights that cannot legally be excluded under applicable law. To the maximum extent permitted by law, USA’s liability in relation to any approved claim shall not exceed the purchase price of the affected product.

21. Policy Updates

USA may revise this Policy from time to time. The latest version published on the official website shall apply from its effective date.

22. Contact

United Science Alliance
Website: www.myusa.life
Email: support@myusa.life
Email: returns@myusa.life

Corporate Office
H. No. 2-66/5/B/C/40 (Part), Plot No. 40, Sy. Nos. 2/P & 3/P,
Mega Hills, Beside Panchakattu Dosa, 100 Feet Road,
Madhapur, Serilingampally, Hyderabad, Telangana 500081, India

23. Governing Law

This Policy shall be governed by the laws applicable to United Science Alliance. Any dispute shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of the Company unless otherwise required by applicable law.